EXTREME SUMMER SHIPPING POLICY
Due to extreme temperatures in the United States we STRONGLY URGE YOU select hold for pickup when you order from us and pick up your order from the Post office.
If you opt to choose NO under "Hold for Pickup" you agree to take full responsibility and do NOT hold Luna Roaches liable for the condition of your roaches upon arrival.
We appreciate your understanding that conditions are beyond our control and that we do what we possibly can to assure the arrival of happy, healthy insects to your location but at this point we can NOT GUARANTEE LIVE ARRIVAL but we will work with you on case by case basis IF you selected Hold for Pickup.
Please also check your weather HERE to assure that temps do not go above 94 degrees for the next three days following your shipping date.If temperatures go above 94 F for three days following your shipping date (Please see when we ship HERE) the probability of your insects arriving dead is extremely high. If it does we reserve the right to hold your order until temperatures drop below 94 F for those 3 consecutive days or offer to cancel and refund you.
If something goes wrong in transit between us dropping them off at the Post Office and you picking them up from the Post Office, please notify us immediately. If we send a replacement order you will be charged $7.02 for the shipping charges or whatever amount we originally paid to ship your roaches to you.
We appreciate your understanding that conditions are beyond our control and that we do what we possibly can to assure the arrival of happy, healthy insects to your location but at this point we can NOT GUARANTEE LIVE ARRIVAL but we will work with you on case by case basis.
Luna Roaches are gut loaded with fresh fruits and veggies as well as high protein food. We will include food & Water Crystals as well.
Our Roaches are: Organic, BPA free, Gluten free, Bio-degradable, GMO free, Pesticide free, Free Range (well within the confines of their bins anyways!), an excellent source of protein, a part of the four food groups, Low Carb, High Protein, Caffeine free, Sugar Free, a sustainable resource, from a smoke free home and have a Low carbon foot print - in short: DELICIOUS & NUTRITIOUS! (At least for your Reptiles!)We will ship Monday-Thursday the same day if payment is received by 9am EST. We will not ship Friday to minimize the impact the extra weekend time has on the insects.You can also find us on Facebook under Luna Roaches as well.Thank you for supporting our small business :)
Please review our Shipping policy in the FAQ > Shipping Section on the Navigation Menu or go straight HERE